Oracle FY18 Platform ASE in Ankara in ANKARA, Turkey
FY18 Platform ASE in Ankara
Oracle Advanced Customer Support
Advanced Support Engineer
The Advanced Customer Support (ACS) is a unit within Oracle’s
Customer Service Organization that enables long term advanced support
relationships with many of Oracle's largest customers. Advanced Services
Engineers working within ACS deliver proactive and reactive technical support
to these customers, assisting them to maximize the stability, availability and
performance of their critical business systems.
and key mission of the role, is delivery of technical expertise in assigned
Oracle product domain(s) to Oracle customers either onsite or remotely. It
serves as second line support resource mainly, however providing first line
support on occasional basis can be requested. Future development is focused on
becoming recognized expert in respective Oracle product area at global level.
technical guidance and assistance either as required or as part of longer term
engagements with key customers
reactive onsite and/or remote technical assistance in close cooperation with
Oracle Global Support and Product Development for problem analysis and
alternative temporary workarounds to technical problems in customer’s Oracle
proactive technical advices to avoid possible future issues. Work with
customers and other Oracle professionals to ensure proper design and
implementation of relevant solutions.
work delivered to customers
according to internal methodology and quality standards.
required / recommended actions on Customer systems as main output of service
delivery, based on available best practices and delivery methodology and tools.
Customer issues to Technical Account Manager where relevant.
integrations to existing delivery methodology and tools to fit new products or
to testing and validation of tools defined for delivery of service.
Support to Technical Account Managers.
part of a global team, Practice Sharing and Knowledge Sharing will be the basis
to construct a solid, high quality delivery global team, as well as taking part
on global projects and initiatives.
or Ms in Computer sciences, MIS or related field
of 10 years of DBA experience with supporting/managing production and
non-production databases, dealing with critical situations
on system high availability solutions and design of physical data storage,
maintenance, access and security administration
database access and allocating/re-allocating database resources for optimum
configuration, database performance and cost
with complex incident diagnostics and resolutions in multivendor and
an excellent command of English
a similar position will be an asset and male applicants must be free from
Database 12c and previous versions. Certifications (OCA, OCP and OCM) highly
Real Application Cluster, CRS, ASM and EXADATA. High Availability
Golden Gate, Oracle Dataguard and Recovery scenarios and architectures.
Manager, Grid control and monitoring tools. Cloud, DbaaS highly appreciated.
performance tuning and optimization techniques, SQL Tuning.
UNIX skills and MS Windows operating system knowledge
Systems and Storage, Hardware and Software, knowledge or Background highly
Big Data experience welcomed
As part of Oracle’s employment process candidates will be requiredto complete a pre-employment screening process, prior to an offer being made.This will involve identity and employment verification, salary verification,professional references, education verification and professional qualificationsand memberships (if applicable).
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor
s and Master
s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle
s core products, applications, and tools.
Job Type: Regular Employee Hire