Oracle FY18 Platform ASE in Ankara in ANKARA, Turkey

FY18 Platform ASE in Ankara

Preferred Qualifications

Oracle Advanced Customer Support

Advanced Support Engineer

The Advanced Customer Support (ACS) is a unit within Oracle’s

Customer Service Organization that enables long term advanced support

relationships with many of Oracle's largest customers. Advanced Services

Engineers working within ACS deliver proactive and reactive technical support

to these customers, assisting them to maximize the stability, availability and

performance of their critical business systems.

RESPONSIBILITIES:

  • Primarily,

and key mission of the role, is delivery of technical expertise in assigned

Oracle product domain(s) to Oracle customers either onsite or remotely. It

serves as second line support resource mainly, however providing first line

support on occasional basis can be requested. Future development is focused on

becoming recognized expert in respective Oracle product area at global level.

  • Provide

technical guidance and assistance either as required or as part of longer term

engagements with key customers

  • Provide

reactive onsite and/or remote technical assistance in close cooperation with

Oracle Global Support and Product Development for problem analysis and

investigation.

  • Provide

alternative temporary workarounds to technical problems in customer’s Oracle

systems

  • Provide

proactive technical advices to avoid possible future issues. Work with

customers and other Oracle professionals to ensure proper design and

implementation of relevant solutions.

  • Document

work delivered to customers

  • Delivering,

according to internal methodology and quality standards.

  • Identifying

required / recommended actions on Customer systems as main output of service

delivery, based on available best practices and delivery methodology and tools.

  • Escalating

Customer issues to Technical Account Manager where relevant.

  • Proposing

integrations to existing delivery methodology and tools to fit new products or

services.

  • Contributing

to testing and validation of tools defined for delivery of service.

  • Technical

Support to Technical Account Managers.

  • As

part of a global team, Practice Sharing and Knowledge Sharing will be the basis

to construct a solid, high quality delivery global team, as well as taking part

on global projects and initiatives.

QUALIFICATIONS:

  • Bs

or Ms in Computer sciences, MIS or related field

  • Minimum

of 10 years of DBA experience with supporting/managing production and

non-production databases, dealing with critical situations

  • Advising

on system high availability solutions and design of physical data storage,

maintenance, access and security administration

  • Optimizing

database access and allocating/re-allocating database resources for optimum

configuration, database performance and cost

  • Experience

with complex incident diagnostics and resolutions in multivendor and

multi-technology environments

  • Have

an excellent command of English

  • Holding

a similar position will be an asset and male applicants must be free from

military obligation

TECHNICAL QUALIFICATIONS:

  • Oracle

Database 12c and previous versions. Certifications (OCA, OCP and OCM) highly

appreciated

  • Oracle

Real Application Cluster, CRS, ASM and EXADATA. High Availability

architectures.

  • Oracle

Golden Gate, Oracle Dataguard and Recovery scenarios and architectures.

  • Enterprise

Manager, Grid control and monitoring tools. Cloud, DbaaS highly appreciated.

  • Advanced

performance tuning and optimization techniques, SQL Tuning.

  • Strong

UNIX skills and MS Windows operating system knowledge

  • Any

Systems and Storage, Hardware and Software, knowledge or Background highly

appreciated

  • Any

Big Data experience welcomed

As part of Oracle’s employment process candidates will be requiredto complete a pre-employment screening process, prior to an offer being made.This will involve identity and employment verification, salary verification,professional references, education verification and professional qualificationsand memberships (if applicable).

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor

  • s and Master

  • s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle

  • s core products, applications, and tools.

Job: Support

Location: TR-TR,Turkey-ANKARA

Job Type: Regular Employee Hire

Organization: Oracle