Alcatel-Lucent Collection Specialist Turkey in Istanbul, Turkey


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.


Responsible to CO Finance for Collections activities

Increases the speed at which customer s open items move to cash

Proactively tracks and collects Trade Debts & Advanced payments (when cash request is issued)

Provides visibility and supports follow up of invoice disputes

Interfaces with the customer to improve invoice approval and payment turnaround times

Highlights E2E process improvements when inefficiencies exist

Provides forecast of expected payment of open items for current quarter

Main Responsibility Area

Starts when invoices are delivered to customer s premises

Includes CO Finance, GEPS & Non CO Finance

Excludes Inter-unit & Vertical business units (RFS, ASN, etc...)

Position Description

Interacting with customer Account Payable departments to progress chase invoice approvals and payments

Line Items Status Check (Collections)

Invoice Quality Issue (Dispute Management) Supports escalation

Cash Allocation (Payments)

Supports Manual invoice mapping

Manage key/critical customer relationships

Includes establishing team work and handover points between PM, OM, CO,

Challenges any failure in the process preventing fast turn-around of invoices, i.e. disputes

Proactively reconciles invoices by working with both the CT team and the customer representatives to ensure payments by the due date

Provide status and trade debtor reports for customer and CT meetings

Supports achievement of customer Overdue and cash targets

Supports CBC/Asset Controllers with SoR administration, Due date amendments, provide accurate cash forecasting

Provide additional analysis as required

Doubtful account analysis, supports with communication of any eventually required write-off or bad-debt provisions

Support SOX RE 203 and RE 205

Follow-up liquidation cases (if any)

Responsible to administer customer related follow up actions in Receivables Management Tool in accordance with SSO Collections relevant SOPs

Position Requirements

Problem Solving / Organization / Prioritization skills

Active listening

Numeracy, MS Excel

Assertive and Influencing Others

Relationship building

Business Orientation (Credit / Collections / Sales / OM)

Working Across Boundaries

Contract Management knowledge preferable

Job Grade/Level: JG8

Job: fNokia Finance & Controlling

Primary Location: Europe, Middle East, Africa-Turkey-Istanbul

Schedule: Full-time

Req ID: 17000009KA