Unilever Customer Facing Specialist in Istanbul, Turkey

Customer Facing Specialist

Description

MAIN JOB PURPOSE

A Great Supply Chain is the key winning formula for everydays business world and supply chain is the spine of success in every company.

  • If you are looking for a job where you will find a delightful combination of strategy, creativity and execution that changes the score of the game by creating value

  • If you are looking for team members with passion for success, ability and will to make use of change and to win at all times

We are an organization growing proudly with real value creation.

Join us to add your mark to the list of “Made by You”.

We are looking for a Customer Facing Specialist to work in Istanbul Head Office.

JOB SUMMARY

  • Centralizes the relationship with the customers in the order to cash process to provide information about the situation of their orders, delivery and invoice data and to inform the customer of any problem to ensure they are solved within agreed times

  • Coordinates master data requests from customers and maintains alignment with customer systems

  • Responsible for running order management processes

  • Receives returns requests and refusal information from customer and analyzes according to returns policies for the inefficiencies to be processed

  • Responsible from delivery, billing issues and delay management

  • Responsible for claims management and claims resolution communication to customer as per customer service catalogue

  • Follows up cash collection and escalated overdue invoices with the customer

KEY REQUIREMENTS

  • University degree preferably in Engineering, Economics or Business Administration

  • Fluent in English

  • Proficiency in MS Office applications and CRM tools

  • Preferably no military obligation for male candidates

APPLICATION PROCESS

Online Application >> Phone Interview >> Face to Face Interview >> Job Offer

Please note: As part of the job application, you will be asked to complete a brief online application form. Completion of the form is required in order to be considered. Please allow yourself enough time to complete the application form as when filled out partially or not at all it may adversely affect the progress of your application. Please be aware that you will have to complete the form at once as you will be unable to return to it later.

For further information about this position please call: 0216 625 1477

Job: Supply Chain

Primary Location: Turkey-Istanbul-Istanbul-Umraniye

Schedule: Full-time

Shift: Day Job

Unposting Date: Oct-15-2017

Req ID: 17000A5C