Mondelez International Customer Finance Specialist in ISTANBUL, Turkey

Principal Accountabilities / Responsibilities

  • The key purpose of the role is to ensure articulation and close interaction with MBS by escalate, approve and support clarification in all requests related to Accounts Receivables and Credit & Management tracking that all payments are processed, allocated correctly and on time. Ensure follow up of open positions, clarification of payment differences with customers and internal stakeholders. Support customer credit evaluation (risk evaluation) and all other cash collection topics in cooperation with MBS.

  • Cross-functional interaction and MBS to clarify issues, required escalation and approvals

  • Approve and amend credit limit request outside MBS threshold

  • Manage customer correspondence in case of escalations

  • Support activities associated with internal reports as well as support project implementation

  • Manage a portfolio of A/R and identify key issues driving omission of payment from the customers / For necessary situations, communication with front office and back office is necessary.

  • Tracking all customers account balance and risk (aging, balance level vs credit limits). Risks follow up to ensure no bad debt to occur. Taking necessary action for limit problems and for blocked orders.

  • Provide a high level of service to customers in order to secure timely payment for outstanding invoices. / Communication with back office is needed to enter incoming payments to the system and clear them.

  • Work with sales team to identify and resolve issues and submit corrections

  • Audit A/R accounts and reconciliate with GL to ensure accuracy (will be conducted by back office)

  • Contact customers in order to provide or receive information regarding A/R collection

  • Analyse monthly DSO results and provide explanation for variances and take necessary actions.

  • Analyse all customers’ detail financial positions and take necessary actions to ensure reaching the CMC targets.

  • Manage letters of credits and follow up

  • Validate payment terms / incentives / payment methods

  • Lead / support order-to-cash projects in customer service or sales departments

  • Ensure the effectiveness of internal control mechanism as well legal interaction whenever required

  • Monthly Trial Balance Preparation

  • Daily bank uploads and GL clearings

  • Blackline reconciliation for bank part

  • Give support to treasury department


  • At least 3 years’ experience on the similar position

  • University degree

  • Fluent in English

  • Good command of MS Office Programs and SAP

  • Good communication skills to able to ensure collaboration between functions.

  • Strong analytical capability, strong relationship management, planning and organization skills

  • Deep understanding of the Customer Service & Logistics function Sales Finance

  • Entrepreneurial thinking and self-initiative way of working

  • Strong interpersonal skills with high level of engagement for team work, detail orientation and accuracy.

Title: Customer Finance Specialist

Location: EU-TR-Istanbul-Istanbul

Requisition ID: 1710602