Danaher Corporation FIELD SERVICE ENGINEER, ISTANBUL in Istanbul, Turkey
Danaher Company Description
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
* Delivery quality service to meet with internal KPI requirements * Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities * Attend urgent service calls to maintain the operation of critical accounts at off-hours * Prepare and submit field service reports, expense report, on-duty reports, and various service related reports * Inform service admin of the daily service calls and task arrangements for effective manpower management * Manage on-hand inventories at a cost efficient level * Monitor and track the on-hand inventory to achieve zero discrepancy
* Use and maintain the tools and equipment according to quality requirements * Follow the quality and safety requirements while performing service tasks * Work with coworkers as an efficient team * Support other engineers in a proactive manner * Handle escalated service calls and gather necessary resources and support to tackle it * Provide service support to activities and events organized by inter-departmental parties * Support new and/or additional product lines to cope with the development of the company * Improve technical know-how and skill level in a proactive and continual way * Respond and reply to customer enquiry
* Associate' s or Bachelor's degree from mechanical, electronic, physics, biomedical engineer or similar * At least 2 years’ experience in the same capacity in an international organization Required Skill * Ability to troubleshoot, investigate and resolve standard technical problems that may arise. Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate response and advice to customers when handling enquiries. Fluent in English
* Ability to communicate effectively with both customers and colleagues to ensure customer satisfaction and develop skills and knowledge of the organizations products and services by working closely with experienced engineers
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Beckman Coulter - Diagnostics
Job Function: Customer Support
Primary Location: EMEA-Eastern Europe-Turkey-Instanbul-Istanbul
Req ID: BEC006586