Alcatel-Lucent Integration, Testing and Validation Engineer in Istanbul, Turkey
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
As Nokia s ION Regional Engineering Delivery (RED) Turkey HUB we re looking for Integration, Testing and Validation Proffessionals in order to deliver network engineering activities in EMEA region.
Within the team, you will find the opportunity to work on the next generation IP routing technologies in an international setting and be part of a team of experts.
As ION RED team, we act both as backend and frontend experts. Our main mission is delivering engineering activities for IP product portfolio within customer projects.
As an Integration, Testing and Validation professional, you will be involved in proposing solutions according to customer needs, ensuring flawless delivery of installation and commissioning activities, leading configuration, integration and customer acceptance activities of Nokia s IP routing portfolio.
Base location is Istanbul/Turkey with up to 90% of travel to customer sites in different cities/countries if and when required.
In conjunction with the Consultancy, TPM and Engineering Competence teams; ITV engineer is responsible and accountable for:
Ensuring efficient delivery of IP Routing Products and Solutions presentations/PoC/Demos to customers
Ensuring solution architecture is right first time and meets contracted compliance levels
Reviewing and validating engineering requirements against product capabilities
Ensuring hardware, software and firmware versions are identified for solution,
Ensuring pre-existing limitations and defects are identified in order to make sure that the solution can be engineered to meet requirements
Supporting network consultants during development of the solution and customer design reviews
Identifing technical skill gaps of other organizations involved in the project and perform workshop/OJT when required
Reviewing and approving Methods of Procedures prior to implementation
Providing customers with a variety of support services, including but not limited to providing remote and on-site operation support when needed (resident at customer premises or not)
Providing technical support activities such as configuration support, network element deployment support, maintenance release and software update and on-site training
Providing remote and on-site recovery support in the event of an out-of-service/outage condition caused by a disaster
Making escalation to support groups when needed
Maintaining interfaces with customer s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
Creating technical documents (ECP's, MOP's) and training materials.
Providing problem resolution assistance and training to other technical support personnel as required.
Participating in Field Trials, Proof of Concepts, Preliminary Acceptance Tests, Customer Demos/Workshops.
Primary outcomes expected from the role during the first year:
Developing excellent relationship with the customers
Participating in technical communities and training inexperienced team members.
Ensuring Right First Time delivery of the operational activities
Becoming minimum of 3RP level in SRC track
Becoming subject matter expert at least in one of the; BNG, SeGW, WiFi offload, MBH solutions
Bachelor or Master degree in telecommunication, information technology or engineering
High customer orientation
High accountability with initiative/creative approach
A flexible, positive and creative attitude
Analytical mindset and creativity, highly oriented towards problem solving.
Detail-oriented, well organized and multi-tasking
Very good social and communication skills
Stress tolerance and ability to work under pressure
Team player & leader with strong negotiation skills and the ability to work independently
Capacity to effectively engage customer at technical domain
Ability to learn effectively and quickly
4 years of relevant experience of IP/MPLS networks
Strong knowledge on Nokia Service Router family products is a big plus
Strong telecommunication technology knowledge in IP/MPLS areaand relevant ITU standards
Understanding of scripting, Linux/Unix platforms is a plus
Fluency in English
Secondary foreign language is a plus
Job: fALU Customer Services
Primary Location: Europe, Middle East, Africa-Turkey-Istanbul
Req ID: 17000006PB