Alcatel-Lucent Network Management System Product Specialist in Istanbul, Turkey
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Our ION Customer Engineering organization has an opportunity for an NMS Product Specialist Engineer to join our team in the design and integration of Nokia IP Network solutions on customer networks.
Work environment(activities of product group/division/department):
We are an international team all working at EMEA level. We are active in a growing and challenging business which is in constant evolution. We are in contact with R&D teams, Project/Program/Technical Managers, Pre-Sales & BusDev teams, Local Account teams and Regional Support teams.
Goal:To provide Network Management expertise for handling the ION NMS product portfolio (5620SAM, NSP & Nuage) related to Installation & commissioning, upgrades, demo(s), Prove-of Concepts, Workshops and/or Post-Sales activities, NMS design.
Your main responsibilities will include:
(Technical) Pre-sales, Post-Sales, engineering and professional service support for the 5620SAM/NSP within the EMEA region.
Project support of 5620SAM/NSP Installation & Upgrade activities being performed remotely or on the customer side.
Capture customer requirements, define relevant Use cases and work out a corresponding list of required features & capabilities, and convert Use case/Features into Testcases/Testplan.
Validation of Upgrade customer case(s) by staging and demonstrating them in NOKIA labs and/or customer site(s). You will take the lead & convince the customer technical representatives that NOKIA can provide them with the best technical solution.
Troubleshoot and problem-solve customer support requests, often working closely with the engineering team to resolve issues.
Support in defining and specifying High and Low level network design solutions.
Responsible for NMS solution, installation & commissioning, upgrade methodology, testing and implementation during pre & post-sales phases. You will prepare and you will deliver design proposals (with support of IP architects). Give technical presentations and workshops to our internal and external customers.
Work with multiple points of contact, such as product managers, project managers and technical project managers to ensure support requests are solved in a timely manner.
The ability to work as part of a distributed team is critical. The role will require short international travel, sometimes at short notice. A flexible approach to work is required, especially when communicating with Engineering teams (Kanata e.g. potential time difference) and other Nokia business groups is essential, as is the ability to thrive under pressure and to cope with stressful, chaotic situations & scenarios.
Reporting customer requirements to Product Line Management teams.
Because the role is an integral part of the IP Routing EMEA RBC - Customer Engineering, the ability to work as part of a distributed team is critical. The role will require international travel, sometimes at short notice. Mobility will be frequently required, once a month inside EMEA region, with medium-short duration (max. 2-3 weeks). The employee will also need a flexible approach to work and the ability to deliver projects remotely.
Linux/ Unix good skills and experience with in Solaris, Red Hat, CentOS.
Working knowledge ESXi / vSphere, vCentre, (VMWare), KVM, Xen.
Experience with OSS systems and integration.
Good theoretical and practical knowledge of IP/MPLS networking (ISIS/OSPF, BGP, LDP, RSVP/TEMCAST, QoS).
Ability and willingness to learn by himself, effectively and quickly.
Customer orientation, good verbal and written communication skills in English.
Strong team-player, flexible, easy trainee, capable of self-studying.
Strong negotiation skills and the ability to work independently.
A flexible, positive and creative attitude to change.
Languages: English excellent, spoken and written
Additional languages (French, German, Italian or French) is a plus.
Job: fALU Other Customer Services
Primary Location: Europe South-Turkey-Turkey-Istanbul
Req ID: 1700000ERE