Marriott Cluster Information Systems Manager in Turkey, Turkey
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels , Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.
Education and Experience
BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.
Previous experience in IR Global Field Services or Marriott Systems Support desirable.
System-related professional certifications desired.
CORE WORK ACTIVITIES
Ensuring Client Technology Needs are Met
Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available
Foresees, identifies and resolves system(s) performance problems
Is accountable for disaster recovery and business continuity as it relates to technology.
Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
Ensures that adequate bandwidth exists and that circuits are secured.
Supports end-use pager cellular phone issues.
Troubleshoots high-speed Internet access problems
Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.
Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
Moves/adds/changes PCs/peripherals; migrating data when necessary.
Performs routine to complex desktop backup as scheduled or directed.
Provides end-user support to property staff, business center.
Resolves issues with setup or reset of security passwords
Supports email and use of MI network
Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
Executes disaster recovery plans.
Managing Work within Budget Targets
Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.
Reviews operating statements; researches and resolves discrepancies in technology charges
Advises management on required short-term technology investments for property planning.
Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
Conducts periodic inventories of applications and hardware; prepares reports for property management.
Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
Ensures compliance to technology-related vendor contracts.
Building and Sustaining Relationships with Customers
Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner
Provides exceptional customer service.
Provides timely, accurate, and detailed status reports as requested
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Information Technology
Organization: Marriott Hotels Resorts /JW Marriott
Requisition ID: 170010J1