Alcatel-Lucent Service Portal Test & Support 300 in Turkey

Description:

As service providers strive to leverage their network assets to deliver a compelling array of innovative business, residential and mobile services to their customers, the optimization of their transport infrastructure plays a key role in ensuring profitability and a superior user experience. With market leadership across both IP and optics domains, Nokia has taken the lead with a comprehensive solution that optimizes transport efficiency regardless of service mix.

The Service Portal is a custom web-based application which leverages Nokia s 5620 Service Aware Manager (SAM) and the Network Services Platform (NSP) to enable customers to easily provision, monitor and trouble shoot their 7x50 Service Router based IP networks.

The ION Network Management Engineering team is looking for highly motivated individuals for the role of Software Verification Specialist to secure and grow revenue through high levels of product quality and customer satisfaction. This is a hands-on technical role in a dynamic environment, working directly with end customers, developers, architects and product management to provide superior pre-deployment product verification and support for initial customer deployments.

Specific responsibilities include:

  • Understanding and evaluating the overall SP solution (hardware, software, systems, networks) from multiple QA perspectives: performance, functional, robustness, traffic throughput, quality of service and interoperability

  • Designing and constructing network test harnesses; provisioning and configuring networks to simulate live customer environments, including the addition of new or upgraded elements into the solution environment

  • Designing and implementing manual and/or automated tests to validate the monitoring, provisioning and reporting protocols used in customer networks; reporting and retesting defects

  • Planning, executing, tracking of all test and QA activities for projects in an iterative delivery process, using judgment to strategically balance quality, schedule and cost; chairing Problem Review Boards as an advocate for the customer

  • Responding to all customer issues and queries during acceptance testing in a timely and effective manner, isolating problems to minimize service impacts with creative workarounds and fast turnaround on escalations; proactive planning and execution of customer software and network upgrades

Qualifications:

  • ESSENTIAL SKILLS * ANDQUALIFICATIONS

Four year degree in Computer Engineering, Computer Science, Electrical Engineering, or equivalent experience

5 years Product Verification experience and/or Customer Support

Knowledge of network management and OSS concepts and basic protocols

Knowledge of IP Networking and familiar with concepts such as Routing Protocols (i.e. OSPF,BGP), DHCP, RADIUS AAA, MPLS, IP VPN, VLAN, VLL/VPLS, etc.

Proficient with UNIX

Experience in customer-facing roles

Ability to work independently on issues directly with the customer

Excellent troubleshooting skills, investigating/reproducing issues, raising tickets and driving issues to timely resolution

Ability to produce comprehensive high-quality test strategies, test plans and test cases with accurately triaged and prioritized defect reports

Experience developing and executing performance test plans

Strong interpersonal and communication (both written and verbal) skills

Demonstrated ability to learn quickly and to work in a fast paced, innovative environment

Ability to travel occasionally to customer sites

Ability to occasionally work additional on-call hours/shifts

DESIRED EXPERIENCE:

Experience with Nokia ION products (7x50 Service Routers, 7705, 7210, 5620 SAM, 5670 RAM, 1830, OMS)

Experience working with a telecommunications service provider

Experience integrating 3rdparty network management software

Experience with OSS/BSS implementation projects

Java software development experience is an asset

Experience with automated test tools and building automated test scripts

Job: fALU Validation and Test

Primary Location: Europe South-Turkey

Schedule: Full-time

Req ID: 1700000GMF