Fairmont Night Supervisor in Istanbul, Turkey
Within the general guidelines given by the hotel management; maintaining high standards of service and operation while taking responsibility for the management of personnel, as well as handling guest complaints in a professional manner which may arise during this period.
Central to shopping, sightseeing, restaurants and bars, and the business district. The green park surrounding the Fairmont Quasar Istanbul, offers breathing space in a dense part of the city. The hotel is about 20 km to Atatürk Airport and in convenient walking distance to metro.
Business and leisure travelers alike will experience the utmost in comfort and luxury at the Fairmont Quasar Istanbul. The 209 luxury guestrooms include 25 Suites, 33 Gold Rooms and 64 Apartments, all elegantly designed for the discerning modern traveler and cuisine that ranges from traditional Turkish to health-conscious to international, guests will find just what they need for the perfect Istanbul experience.
Fitness enthusiasts can enjoy the 2000 sqm, well-equipped Willow Stream Spa and Health Club, during summer, guests can also enjoy our outdoor swimming pool overlooking the Bosphorus.
Summary of Responsibilities:
Observes and ensures that all departments are well organized, properly staffed and operation is smooth in line with the standards of the hotel during the night.
Ensures that all employees working at night are in their work locations.
Maintains a positive spirit among the night team and ensures efficient coordination between the different departments.
Informs management and Department Heads concerned of problems or irregularities.
Supervises the security department and takes necessary actions in cases of emergency.
Greets and welcomes VIP guests and groups whenever possible.
Must be fully conversant with the Front office procedures also the company policy regarding credit granting, credit card and check transactions.
Performs all Front Desk activities when necessary.
Takes care of all requests and complaints when necessary.
Observes, supervises and closely follows up that all staff greets the guests at all times and handles guest matters or complaints efficiently.
Handles rebates in accordance with the credit policy.
Ensures that early departure of groups and individuals is taken care of by checking the following details:
Wake up calls
Must be fully conversant with the System Night Audit process.
Supervises and ensures that night audit is run properly.
Contacts System Manager or System Emergency Support in case of a system breakdown.
Performs other duties assigned by his/her supervisor.
- Previous customer related experience an asset
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Primary Location: Turkey-Istanbul-Fairmont Quasar Istanbul
Employee Status: Regular
Job Level: Colleague
Shift: Day Job
Closing Date: 23.Apr.2018, 10:59:00 PM
Req ID: IST00206