Pfizer Transactional Analyst in Istanbul, Turkey
We believe that our team is the most valued resource for our success.
Why don't you start your career in a multinational and challenging work environment in pharmaceutical sector?
We invite you to Pfizer for our new organizational structure; Regional Operations Center which will deliver services to Europe from Pfizer Turkey.
We will hire Transactional Analysts who will be accountable for the delivery of all transactional process in scope of the Regional Operations Center. The processes in scope support commercial and marketing back-office activities such as User set-up, User acceptance testing, tools & application day to day administration and working across peer group to ensure successful team.
We are looking for:
Minimum 1 year + experience in service delivery or shared service delivery.
Service oriented/Customer service mindset
Background in pharmaceutical market preferable though not essential
Excellent IT literacy/knowledge required (technology savvy)
Experience in commercial system administration
Preferable knowledge in CRM & commercial tools such as Salesforce.com, Cegedim-MI, Veeva Vault, etc.
High level of independent and service oriented working attitude
Able to demonstrate strong analytical and quantitative skills
Able to fact-based challenge and detail oriented
Good communication and interpersonal skills
Able to multi-task and prioritize tasks while reaching alignment with StratCo CO country colleagues on deliverables
Good team player
Understanding of cultural differences and desire to work in a multicultural environment
Fluency in both written and verbal English and Turkish is a must.
You will be expected to:
Manage and administer in scope Field Force & marketing related applications e.g. SFA, promotional materials
Deliver self-service technical configuration of Field Force related applications
Deliver system testing such as User Acceptance Testing, highlight findings if any, and develop conclusions for the country teams
Deliver Change Request submission documentation and follow-up
Communicate progress, issues, and timelines to country StratCo CO colleagues
Propose solutions and ideas for any problems and issues faced
Prioritize requests and manage workload according to plan
Follow Service Level Agreement (SLA) & guidelines and timeline established for the team
Deliver high quality for any activities in scope
Propose continuous improvement of processes in scope
Develop Subject Matter Expertise for one or more process in scope
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.