Eaton Corporation Customer Services Representative in Seyrantepe, Turkey
Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.
Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations.
Accepts and processes written and verbal orders, following established business rules. Generates MPS (Marketing Product Specification) requests as required.
Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses).
Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. F. Reports sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis. Assists with market and product forecasting as required.
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
Fluent in English
Bachelor Degree in business administration, finance, logistics and/or engineering
Minimum 2 y of experience
Ability to adopt and support business processes & systems
Understanding of Sales and Marketing strategies, as well as business unit goals as outlined
Team-oriented problem solving skills and corrective action methodology
Negotiation and conflict management skills; professional presence
MS Word, Excel, order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs
Professional phone skills and customer communication skills
Organization and time management skills
Understanding of ISO procedures for contract management
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: HYD FCD
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.