DuPont Customer Service Representative in South East Region, Turkey
Customer Service Representative (Job Number: CUS00002099)
Acts as primary customer interface for external customers, distributors, potential customers and other roles internal to the business.
Actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues.
Interacts with broader network of Internal DuPont Partners (sales) to ensure that the customers’ requirements are understood and commitments are met.
Receives and processes all types of customer orders.
Responsible for inquiry & order handling process from beginning to end.
Responsible for management of local inventory fill-up, inventory reconciliations, invoicing, count, rebates, DBS upload of invoices etc.
Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
Follows desk procedures/policies in compliance with internal control processes and provides monthly documentation.
Has understanding of cash collection process e.g. credit hold next steps/actions.On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
Education : Bachelor degree or equivalent through experience *
Knowledge, skills & experience
o Language skills : Local language, good knowledge of English
o Computer knowledge : Proficient in Word, excel, Outlook. Good knowledge of SAP
o Strong interpersonal skills
o Good written and verbal communication skills
o Active listening skills
o Demanding customer management skills
o Prior experience is an asset, but not required
- Core (Individual Contributor) :
o Building sustainable customer relationships : Builds collaborative relationships
o Communicating with impact : Listens and responds to questions and objections
o Teamwork / collaboration
o Embracing change : Approaches change positively
o Analysis & judgment : Identifies issues, gathers and interprets information
o Managing for productivity : Prioritizes tasks and stays focused
o Business acumen : Understands business operations
Primary Location: EMEA-Turkey-South East Region-Adana
Organization: Crop Protection
Education Level: Bachelor's Degree (±16 years)
Employee Status: Regular
Job Type: Experienced
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