Wyndham Worldwide Administrator Global Sales EMEA in Turkey

Administrator Global Sales EMEA

Description

Summary

There are two key elements to this position. The first is to provide administrative services predominantly to the EMEA GSO Transient & Speciality team. The second, to coordinate /own the Request for Proposal (RFP) process throughout the region on behalf of the team, hotels & clients.

Additional responsibilities include assisting other members of the wider EMEA Sales team on an ‘as required basis’. Plus working directly with both managed & franchised hotel teams to educate, support and deliver opportunity and revenues through WHG systems.

Qualifications

Experience/Certificates/Education

  • Three years administrative or secretarial experience in either a related industry or other fast growing organization is required

  • High School diploma or equivalent required

  • At least three years experience in Microsoft Word, Excel and PowerPoint required

  • Windows Environment and Database Management would helpful

  • Knowledge of Request for Proposal (RFP) process at Hotel level would be helpful, as well as experience with Lanyon and the SalesForce.com CRM tool

  • Project management skills would be very beneficial

  • Some hotel level administration / co-ordination would be helpful

  • Fluency in spoken and written English is essential as well as ‘Mother Tongue’ if not English and an additional language would be desirable

  • Must be able to travel throughout the EMEA region and beyond as required

Abilities/Key Competencies/Skills

The EMEA Global Sales, Administrator position requires multi-tasking ability at a high level. The ability to prioritize workload and time sensitive requests is essential. Excellent customer service and administration skills are critical to this position, especially communication skills; written and oral. The position entails service to many customers including franchisees, the Sales Directors, internal co-workers, external contacts, direct line manager and the Senior Leadership Team. This position requires the unique ability to operate in a team environment and also work autonomously with minimal supervision. Organizational skills are essential as well as a good working knowledge of Microsoft Excel, Word, Outlook and Power Point

  • Flexibility to adjust to the changing needs of the business, taking on new ideas, initiatives, brands and responsibilities as they present themselves

  • Excellent interpersonal and communication skills to work with people at all levels and from all backgrounds and parts of the world

  • Ability to stay objective and fair when dealing with sensitive internal/external customer situations maintaining constructive working relations

  • Self-starter, exhibiting initiative, confidence, professionalism and good judgment

  • Works with a high level of accountability, results orientated and dependable

  • Ability to make business decisions with integrity and honesty

Complexity

The level of decision making authority in this role is moderate depending on the task. Most tasks will be either regular ongoing/weekly/monthly etc or should be requested with a full brief. RFP deadlines and content are the responsibility of each Sales Director, as are the communications with the clients regarding acceptances, declines and rate loading of each account. The level of autonomy regarding decision making is moderate and as this is an office based role, autonomy on a day to day basis is minimal. The impact of decisions will be the same as those of other members of the team, with also the same level of responsibility. This role does not have any supervisory responsibilities attached to it.

The EMEA Global Sales Administrator will not just coordinate but ‘own’ the RFP process in the region. They will be required to be the subject matter expert (SME) in the tool used (Lanyon) by the Sales Team, Hotels & Clients. To be able to educate, train and answer questions on the tool and the process. They will manage a number of accounts and will negotiate directly with clients for the best potential agreement, prior to offering this to the hotels for their consideration & participation. They will further support the team by providing a variety of administrative services on an ‘as required’ basis.

Scope/Financial Responsibility

Although this position does not manage a separate cost centre, it is the responsibility of the EMEA Global Sales Administrator, to manage their expenses accordingly. This person will however have their own individual revenue target and will be responsible for driving revenue to WHG properties from their client portfolio. This person will hold a level of influence amongst existing and potential clients as well as in the managed and franchisee community and will act as an ambassador for the company and our brands as we expand our visibility in the EMEA region

Organizational Relationships

The incumbent will be based in our office in Istanbul, Turkey and will report directly to the Senior Director EMEA, Global Sales Transient & Speciality.

Job: Sales

Primary Location: Turkey

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group

Job Posting: Apr 11, 2018, 9:51:52 AM

Requisition ID: 1805677

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.